Bamboo Fencing Warranty Registration

Thank you for choosing an ONETHATCH® synthetic bamboo fence. Every ONETHATCH fence style, from Kenninji-Gaki to Ryoanji-Gaki, carries a 20-year limited warranty on the bamboo panels and on the powder-coated aluminum frames and posts we supply. Register within 30 days of installation to activate it, with your invoice number, a copy of the invoice and at least three photos of the finished fence. See all ONETHATCH warranties, or write to us at sales@onethatch.com with any questions.

Bamboo Fencing Warranty at a Glance

Warranty period	20-year limited warranty on the panels and the frame. Starts when installation is completed, and no later than 12 months after the invoice date
Products covered	Synthetic bamboo fence panels in every Japanese style we make, with the powder-coated aluminum frames and posts we supply; standard and FR versions
Bamboo panels	Rot or decay; delamination over more than 45% of a piece’s exposed surface; UV degradation that makes the bamboo crack, turn brittle or break under normal use (a loss of 50% or more of its original design properties); and, in the first 10 years, a change of 50% or more in the base color, measured to ASTM D2244
Aluminum frame and posts	Peeling, flaking or blistering of the factory powder coating, and corrosion that weakens the aluminum frame or posts
Our share	Free replacement product, or a refund, at our option, in years 1–10. From year 11 our share is 50%, falling by 5% each year to 5% in year 20
Color	Covers the base color of the bamboo. Printed, painted or hand-applied textures, grain, node details and weathering accents, and gradual color change of the frame’s powder coating, are not covered
Use	A decorative fence or screen, with posts set in footings suited to the site’s soil and wind exposure; not a safety or pool barrier, a retaining wall or a support for gates, signs or plants, and not fixed onto chain-link or other existing fences
Registration	Within 30 days of installation, on this page, with your proof of purchase and at least three photos of the finished installation

PDFBamboo Fencing Limited Warranty20 years · panels, frames and postsDownload PDF

A Fence That Mellows Like Bamboo

Each ONETHATCH bamboo fence panel is molded from real bamboo in weather-resistant ASA and set in our powder-coated aluminum frame, so it resists the rot and splitting that natural bamboo fencing suffers. The panels passed 5,000 hours of ASTM G155 testing at Micom Laboratories, an independent Canadian laboratory, with no significant color change (report MI-25-17428-1), and our synthetic bamboo fence at Banyan Tree Maldives had been in use for six years with no visible color change as of 2026.

Browse our bamboo fencing styles, including Kenninji-Gaki, Misu-Gaki, Tokusa-Gaki and Katsura-Gaki. Inspect your fence at least once a year and after severe weather, keep climbing plants clear of the panels, and re-secure any loose fixings promptly to keep it looking its best.

Register Your Bamboo Fence

Complete the form below to register your 20-year limited warranty. Read the full terms in the Bamboo Fencing Limited Warranty (PDF).

Name *

First

Last

Address *

Address Line 1

Address Line 2

City

State / Province / Region

Postal Code

Country

Email *

Phone *

Project Description *

Garden fence, pool screen, privacy screen, etc.

Fence Style *

Color *

Version *

FR (fire-retardant)
NFR (standard)

Invoice Number *

Date of Purchase *

Date of Installation *

Fence Length or Number of Panels *

File Upload *

Click or drag files to this area to upload. You can upload up to 5 files.

In order to activate your warranty, ONETHATCH requires a min of 3 photos of your installation taken at different angles and a copy of your invoice. By submitting this form, you will also grant and authorize us the right to make use of these photos without payment or any other consideration. The pictures and invoice need to be submitted with this form to activate the applicable warranty within thirty (30) days of installation of the product, as per the terms and conditions of the ONETHATCH Limited Product Warranty.

Signature *

Date / Time *

Website

Bamboo Fencing Warranty Questions

How long is the warranty on ONETHATCH bamboo fencing?

ONETHATCH synthetic bamboo fencing carries a 20-year limited warranty on the bamboo panels and on the powder-coated aluminum frames and posts we supply. It starts when installation is completed, no later than 12 months after the invoice date, and base-color fading of the panels is covered in the first 10 years. Covered defects are remedied free of charge in years 1–10, with a reducing share in years 11–20.

Does the warranty cover the aluminum frame and posts?

Yes, for the aluminum frames and posts we supply. Throughout the 20 years it covers peeling, flaking or blistering of the factory powder coating and corrosion that weakens the frame or posts, with free replacement in years 1–10 and a reducing share after that. Gradual color change of the powder coating is normal weathering and is not covered.

Which fence uses does the warranty cover?

The warranty covers the fence as a decorative fence or screen. It does not cover use as a safety barrier, pool barrier or retaining wall, as a support for gates, signs or plants, or panels fixed onto chain-link or other existing fences.

What keeps my bamboo fence warranty valid?

Register within 30 days of installation and have the fence installed by a competent contractor following ONETHATCH instructions and local codes, with posts set in footings suited to your soil and wind exposure. Inspect it at least once a year and after severe weather, clear dirt and climbing plants, and re-secure any loose pieces. To claim, email sales@onethatch.com within 30 days of discovering a defect.

Bamboo Fencing Warranty Registration

Bamboo Fencing Warranty at a Glance

A Fence That Mellows Like Bamboo

Register Your Bamboo Fence

Bamboo Fencing Warranty Questions

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