Woven Bamboo Matting Warranty Registration

Thank you for choosing ONETHATCH® woven bamboo matting. Our synthetic woven matting sheets and rolls carry a 20-year limited warranty on walls, ceilings, bar fronts and vertical furniture faces, indoors or in covered outdoor areas. Register within 30 days of installation to activate it, with your invoice number, a copy of the invoice and at least three photos of the finished installation. See all ONETHATCH warranties, or write to us at sales@onethatch.com with any questions.

Woven Matting Warranty at a Glance

Warranty period	20-year limited warranty. Starts when installation is completed, and no later than 12 months after the invoice date
Products covered	Synthetic woven bamboo matting sheets and rolls; standard and FR versions
What it covers	Rot or decay; separation, unraveling or peeling of the woven strands over more than 45% of a sheet’s exposed surface; UV degradation that makes the strands crack, turn brittle or break under normal use (a loss of 50% or more of their original design properties); and, in the first 10 years, a change of 50% or more in the base color, measured to ASTM D2244
Our share	Free replacement product, or a refund, at our option, in years 1–10. From year 11 our share is 50%, falling by 5% each year to 5% in year 20
Where it applies	Walls, ceilings, bar fronts and vertical furniture faces, indoors or in covered outdoor areas; never floors, countertops, bar tops or roofs, or where rain reaches it directly
Installation	Glued to a suitable backing board first, then fixed with corrosion-resistant staples, never nails
Color	Covers the base color of the HDPE strands. Printed, painted or hand-applied textures, streaks and weathering accents are a decorative surface finish and are not covered
Registration	Within 30 days of installation, on this page, with your proof of purchase and at least three photos of the finished installation

PDFWoven Matting Limited Warranty20 years · sheets and rollsDownload PDF

Tropical Texture, Made to Last

ONETHATCH woven matting is woven from 13 mm HDPE strands in a diagonal weave that brings the warmth of handwoven bamboo to resort ceilings, restaurant walls and bar fronts, without the rot and decay that natural mats suffer. It passed 5,000 hours of ASTM G155 testing at Micom Laboratories, an independent Canadian laboratory, with no significant color change (report MI-25-17428-1). For projects that call for it, an ASTM E84 Class A fire-retardant (FR) version, which has also passed NFPA 286, is available to order.

See the woven mat in detail, and follow our bamboo matting installation guide: glue the mat to a backing board first, then staple, and keep it clear of standing water. A light dusting or a wipe with water and mild soap keeps the weave looking fresh.

Register Your Woven Matting

Complete the form below to register your 20-year limited warranty. Read the full terms in the Woven Matting Limited Warranty (PDF).

Name *

First

Last

Address *

Address Line 1

Address Line 2

City

State / Province / Region

Postal Code

Country

Email *

Phone *

Project Description *

Ceiling, wall, bar front, furniture face, etc.

Product *

Color *

Version *

FR (fire-retardant)
NFR (standard)

Invoice Number *

Date of Purchase *

Date of Installation *

Installed Area or Quantity (m², sq ft or pieces) *

File Upload *

Click or drag files to this area to upload. You can upload up to 5 files.

In order to activate your warranty, ONETHATCH requires a min of 3 photos of your installation taken at different angles and a copy of your invoice. By submitting this form, you will also grant and authorize us the right to make use of these photos without payment or any other consideration. The pictures and invoice need to be submitted with this form to activate the applicable warranty within thirty (30) days of installation of the product, as per the terms and conditions of the ONETHATCH Limited Product Warranty.

Signature *

Date / Time *

Woven Matting Warranty Questions

How long is the warranty on ONETHATCH woven bamboo matting?

ONETHATCH synthetic woven bamboo matting carries a 20-year limited warranty. It starts when installation is completed, no later than 12 months after the invoice date, and covers rot or decay, delamination of the woven strands and UV degradation for 20 years, and base-color fading in the first 10 years. Covered defects are remedied free of charge in years 1–10, with a reducing share in years 11–20.

Can I install bamboo matting outdoors or on a floor?

Only in covered outdoor areas, and never on floors. The warranty covers matting on walls, ceilings, bar fronts and vertical furniture faces, indoors or in covered outdoor areas; floors, countertops, bar tops, roofs and places where rain reaches it directly are not covered.

How should woven matting be installed to keep the warranty?

Have a competent contractor glue the matting to a suitable backing board first, then fix it with corrosion-resistant staples, never nails, following the ONETHATCH installation instructions. Warping or movement of the backing board or walls, and failure of adhesives or fixings not supplied by us, are not covered. To claim, email sales@onethatch.com within 30 days of discovering a defect, with your proof of purchase, registration confirmation and photos.

Does the matting warranty cover color fading?

Yes, for the base color of the HDPE strands: a change of 50% or more, measured to ASTM D2244, is covered in the first 10 years. Printed, painted or hand-applied textures, streaks and weathering accents are a decorative surface finish and are not covered.

Woven Bamboo Matting Warranty Registration

Woven Matting Warranty at a Glance

Tropical Texture, Made to Last

Register Your Woven Matting

Woven Matting Warranty Questions

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