FAQ's

If you have unique demands for your incoming projects, we would be happy to tailor customized solutions to meet your needs and present the infinite possibilities available with OneThatch.

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1. What is the lifespan of OneThatch Synthetic Products?

OneThatch collection includes a 20-year limited warranty against color fading, rotting, and decay. The entire life span is depending on circumstances (geographical area and its associated weather conditions) affecting its application.

Please refer to our warranty here.

2. Why are OneThatch Synthetic products better than natural materials?

While natural thatching or bamboo materials may cost you less initially, OneThatch products are quality long-term investments. We deliver the most realistic-looking appearance of natural materials without any natural risks or additional annual maintenance costs. 

3. Do OneThatch synthetic thatch and bamboo need any protective treatment or sprays?

No. Unlike natural products, OneThatch products are weather and infestation resistant to birds, bats, snakes, and bugs.

4. Are OneThatch synthetic products easy to install?

Installation is easy and efficient. Only a few tools are required. Our thatching or bamboo materials have been optimally designed to maximize user-friendly and installation efficiency.

5. Is OneThatch able to provide customized solutions based on special requests?

Please refer to our customization page here.

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